How can we help?
Frequently Asked Questions
Shopping with us
We use DPD as our main courier. For some smaller items we try to use the post office. For more information about delivery and shipping check out or Delivery Information page.
Once your item is dispatched DPD should notify you saying they have your parcel. After this notification you should receive your item the next day.
Aftersales support
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
Please see our return policy here.
Please check your order confirmation to ensure you are expecting the item before contacting us. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay.
Other FAQ's
It is very easy to create an account with us. Simply click the My Account link in the top right corner of the screen. Alternatively, click here to be taken to the registration screen. We try to limit the details provided for a more enjoyable experience whilst on our website.
Most likely, always check the signature and email address (either a @fish-bros.co.uk email address or enquiry@omodapartsdirect.co.uk) to make sure that it really is from us before acting. We manually check the compatibility of all parts in your order to make sure that they are correct for your vehicle before you receive them to avoid disappointment when it comes to fitting. Sometimes, this can mean that the payment made when the order is placed is not correct for the value of the part that is compatible with the vehicle and needs to be revised before we can proceed with the order.
With colour coded parts and paint repair kits we use the registration number of the vehicle provided with the order to select the correct colour for you.
Absolutely, we love helping customers through their journey of identifying the right parts and ordering to get them back up and running. Of course, sometimes it can be tricky to identify the right parts as we are not mechanics and have only simple diagrams, so while we are able to supply copies of these diagrams to help you identify parts, it is a good idea to have your mechanic provide a second opinion as responsibility ultimately lies on your description of the parts required.
Can’t find what you’re looking for?
Call us on 01793 421555
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